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Delayed Delivery or Missing Push Notifications

Check Power-Saving Settings

Check the power-saving settings on Android. Depending on the Android version, the menu structure may vary slightly.

Go to Settings > Device Care > Battery > Unmonitored Apps.

If power-saving is active, the ESENTA app should be added under "Unmonitored Apps".

Also check that under Settings > Apps > ESENTA > Battery, the option "Unrestricted" is selected:

Retaining Permissions During Inactivity

Check the following setting so the app keeps working even after a longer period of inactivity.

Under Settings > App > ESENTA, the option "Remove permissions if app isn't used" must be disabled:

Furthermore, under app Permissions, the option "Pause app activity if unused" must be disabled:

Granting Foreground Permission

For the ESENTA app to be able to automatically appear in the foreground, under Settings > App > ESENTA, the option "Display over other apps" must be enabled:

Notifications on the Lock Screen

If notifications are only missing on the lock screen, you can check the following setting:

Go to Settings > Notifications > Notifications on lock screen.

Make sure On is enabled, and that under Show content, All apps or the ESENTA app specifically is selected.

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